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Where To Start: Transit Information Voice : 341-0800 TDD : 341-0807 When you call, have a pencil and paper ready to record your trip information. Tell the Customer Service Operator where your trip starts, your destination and the times you want to arrive and return. 6:00 a.m. - 7:00 p.m. Monday-Friday 7:00 a.m. - 7:00 p.m. Saturday 8:00 a.m. - 5:30 p.m. Sunday If you use a MAT discount ID for students, seniors, disabled, or medicare, please have the ID ready to show the operator when you pay your fare.

Signs & Schedules Bus Stop Signs Every sign includes the route number(s) serving a bus stop. Reading Schedules Individual schedules are available for each route in the system. Each schedule includes the following: Boarding times at selected time points along the route for each trip made on weekdays, and/or Saturday & Sunday. A route map indentifying the regular route and any special routing used on selected trips. A special note column lists any exceptions for that trip and if it is lift-equipped. Information on fares, transfers, holiday service, the customer service phone number (voice & TDD), reduced fare eligibility criteria and areas served by the route. Transfer points and the routes you can transfer to.

Bus Know How Identifying Your Bus The destination and route number are displayed on digital signs located above the windshield and to the left of the front door. If the route number on the bus matches the number printed on your schedule and the bus stop sign, hail your bus! Hailing Your Bus Stay by the bus sign and wave your arm to have the bus stop. Be at the stop three to five minutes before the bus is scheduled to arrive. If you have questions, or want to confirm this is the correct bus to reach your destination, ask the operator prior to boarding. Boarding Please let the elderly and disabled board first. The center facing seats located in the front of the bus are reserved for the elderly and disabled. Standing In the event you must stand, please move behind the white line and as far to the rear of the bus as possible. This allows the operator to see the rear door and make room for additional passengers. For your safety, please use the handholds on the seats and overhead rails since buses may have to make sudden stops. Fareboxes Fareboxes accept coins, bills and MAT one-ride tickets. The top of the farebox has two slots: one only accepts coins; the second only accepts dollar bills and tickets.

Transferring Transfers A transfer is required for persons riding more than one bus to reach their destination. A transfer costs a nickel and must be paid for when you deposit your fare. The operator will punch the transfer to identify the time, route and area you boarded. Transfers are free in Council Bluffs. Transfer Rules Not good for stopovers. No round trips allowed. Good for travel only in one general direction. Transfer must be secured at time fare is paid. Customer must transfer at the first point of contact with connecting route or the last point of contact. FRAUDULENT USE; No person shall sell, trade, exchange, give away or offer for passage a transfer in violation of the rules of the Authority. Keep transfer in presentable condition. In case of dispute, customer is required to pay fare and notify the main administrative office at 341-7560. Time limit on transfer is one hour. Exiting the Bus When the bus is within a block of your destination, press the yellow strip or pull the cord next to or above the windows to signal the operator that you want to get off the bus. After the bus stops, move to the rear door to exit the bus. Do not enter the stairwell until the bus comes to a complete stop and the green light signals that the door will be opening.